numi Support addresses the growing need for digital support in Guadeloupe and Martinique. The project aims to reduce the digital divide by offering accessible and inclusive support for all, individuals and professionals. The platform provides a local team of experts available through multiple channels (phone, WhatsApp, website) to accompany users in their daily digital procedures, online security, and skill development.
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Website Development
UI/UX Design
Technical Support
Digital Training
Cybersecurity Audit
numi Support is an inclusive digital hotline for individuals and professionals. The platform offers assistance with daily digital use, workshops and mentoring, GDPR and cybersecurity audits, web visibility, and digital training. The service offers various pricing plans adapted to needs, from free packs to monthly or annual subscriptions.
Context
Challenges
01
Multi-channel Hotline: Development of a platform accessible via phone, WhatsApp, and website, ensuring responsive and adapted assistance for all audiences.
02
Flexible Pricing Plans: Implementation of a varied subscription system (free Freeride, Discovery pack, Monthly, Annual) to adapt to different needs and budgets.
03
Training and Mentoring: Organization of workshops and digital training sessions to support skill development for users, both individuals and professionals.
04
Audits and Security: Offering GDPR and cybersecurity audits for professionals, with support for compliance and data security.
05
Accessibility and Inclusion: Design of a service accessible to all, including people with disabilities or limited digital skills, relying on a local team aware of Caribbean issues.
Results
numi Support offers accessible and inclusive digital support in Guadeloupe and Martinique. The platform helps reduce the digital divide by providing responsive support adapted to local needs. Users benefit from assistance with digital administrative procedures, skill development through workshops, and professionals can secure their practices through GDPR and cybersecurity audits. The service contributes to strengthening the digital autonomy of the Caribbean population.
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